Privacy Policy
How Payment24 collects, uses, shares, and protects your personal information across all our services.
Introduction & Scope
Welcome to Payment24, operated by Payment24 Financial Services ("Company", "we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use our platform, website, and all related services (collectively, the "Platform").
Who This Policy Covers
Businesses that subscribe to our platform for CRM, lead management, and service access.
Business customers of our subscribers who use the customer portal.
Individual end users who access services through our platform.
Anyone browsing www.payment24.in without registration.
Individuals whose data is submitted through lead forms by our subscribers.
BY ACCESSING OR USING WWW.PAYMENT24.IN, YOU EXPRESSLY CONSENT TO THE COLLECTION, USE, STORAGE, AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. If you do not agree, you must immediately stop using our Platform. This Policy is a legally binding agreement between you and Payment24 Financial Services.
Information We Collect
For Business Subscribers
- Full legal name, business name & trade name
- Email address & mobile phone number
- PAN Card & Aadhaar (via DigiLocker)
- GST registration & business documents
- Bank account details & UPI IDs
- Transaction history & wallet balances
- Login history, IP addresses, session data
For B2B Partners & B2C Users
- Name, email, phone number
- Business information & KYC documents
- Service requests & communication history
- Transaction & payment history
Lead Data (Submitted by Subscribers)
- Full name & contact details of lead subjects
- Employment & income information
- Loan requirements & financial needs
- KYC documents, bank statements
- Property & business documents
Automatically Collected
- IP address & geolocation data
- Browser type, version & settings
- Device type, OS & unique identifiers
- Pages visited, time spent, navigation patterns
- Cookies & similar tracking technologies
All documents collected are standard, publicly-available identity and business documents required for KYC compliance and service delivery. By uploading documents, you confirm their authenticity.
How We Use Your Data
Service Delivery
- Operating & maintaining Platform
- Processing transactions & payments
- Routing leads to appropriate partners
- Generating reports (CIBIL, verification)
Verification & Compliance
- KYC & identity authentication
- Fraud prevention & monitoring
- Compliance with legal requirements
- Responding to legal requests
Communication
- Transactional notifications
- Customer support
- Service announcements
- Marketing (with consent)
Analytics & Improvement
- Analyzing usage patterns
- Improving services & UX
- Developing new features
- Research & analytics
Business Operations
- Facilitating partnerships
- Processing commissions & payouts
- Business planning & reporting
- Merger or acquisition activities
Legal Basis
- Your explicit consent
- Performance of contract
- Legal obligations compliance
- Legitimate business interests
Data Sharing & Disclosure
We may share your information with third parties in the following circumstances:
Banks, NBFCs & Financial Institutions
Lead data and supporting documents are shared with banks and NBFCs for processing loan applications and financial services requested through our Platform.
Credit Bureaus
We share data with credit bureaus — CIBIL, Experian, Equifax, CRIF High Mark — for credit report generation and verification services.
API Partners & Service Providers
Payment gateways, cloud hosting, KYC verification providers, email/SMS services, analytics providers, and CDN providers.
Government & Legal Authorities
When required by law, court order, RBI, SEBI, GST authorities, or law enforcement agencies investigating fraud or illegal activities.
Professional Service Providers
Chartered Accountants, Company Secretaries, Tax Consultants, and Legal professionals to deliver requested associate services.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.
We share data ONLY for the specific purpose for which it was collected. We do not sell your personal data to third parties for unrelated marketing purposes.
Lead Data, Third-Party Sharing & Consent
Payment24 is a CRM platform that facilitates the collection and routing of leads to banks, NBFCs, and other service providers. When you submit a lead, you acknowledge and consent to the following data processing activities.
What Happens to Lead Data
- Collection: Via our CRM platform
- Storage: Secured on our servers
- Processing: Matched with lenders/partners
- Sharing: Sent to banks, NBFCs for fulfillment
- Multiple Sharing: May be sent to multiple partners
Consent Obligations (For Subscribers)
- You have obtained explicit consent from each individual
- You have informed them of data sharing with banks/NBFCs
- You have legal authority to submit their data
- All submitted information is accurate and authentic
- You will indemnify us against unauthorized data claims
Payment24 is not responsible for the privacy practices or data handling of any bank, NBFC, or third-party partner. Once data is transmitted to these entities, their own privacy policies govern its use.
Data Retention
We retain your data for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Duration of account + 7 years | Business continuity |
| Transaction Records | 8 years | Tax law compliance |
| KYC Documents | 8 years after account closure | Regulatory requirement (RBI) |
| Lead Data | 7 years from submission | Legal compliance |
| Communication Records | 5 years | Dispute resolution |
| Log Files & Analytics | 3 years | Security & improvement |
| Backup Data | Up to 1 year after deletion | Disaster recovery |
After deletion request, active data will be removed from primary systems within 30 days. Certain data will be retained in archives for legal, regulatory, tax, and compliance purposes. Legal holds may extend retention beyond normal periods.
Data Security
SSL/TLS Encryption
All data in transit is encrypted
Secure Hosting
Enterprise-grade cloud infrastructure
Access Controls
Role-based permission system
24/7 Monitoring
Continuous security monitoring
Firewalls
Network-level protection
Encrypted Backups
Regular encrypted data backups
No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the security of your own account credentials. In the event of a data breach, we will notify you as required by applicable law.
Your Rights & Choices
Access
Request information about what personal data we hold about you.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of your personal data (subject to legal retention requirements).
Portability
Request a copy of your data in a portable, machine-readable format.
Opt-out
Unsubscribe from marketing communications at any time.
Withdraw Consent
Withdraw consent for specific processing activities at any time.
- Deletion requests may not be fulfilled if data must be retained for legal or regulatory purposes
- Lead data already shared with third parties cannot be recalled from their systems
- Transaction records must be retained per tax and financial regulations
- Exercising certain rights may result in inability to use our services
Contact us at support@payment24.in or call 8651822827. We will respond within 30 days. Identity verification may be required before processing your request.
Cookies & Tracking Technologies
Essential Cookies
Required for login, security, and platform preferences
Analytics Cookies
Help us understand usage patterns and improve services
Preference Cookies
Remember your settings and personalization preferences
Marketing Cookies
Used to deliver relevant advertisements to you
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality. Our Platform does not currently respond to "Do Not Track" signals from browsers.
Third-Party Links & Services
Our Platform may contain links to third-party websites, applications, and services including banks, NBFCs, and partner platforms. These third parties have their own privacy policies.
We are not responsible for the privacy practices, content, or data handling of any third-party website or service. When you click on third-party links, you are subject to their terms and privacy policies. We encourage you to review the privacy policies of any third party before sharing your information.
Children's Privacy
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@payment24.in. We will take steps to promptly delete such information from our records.
Changes to This Policy
Payment24 Financial Services reserves the absolute right to modify, amend, update, or replace this Privacy Policy at any time without any prior notice. Changes become effective immediately upon posting to our Platform.
For significant changes, we may notify you via email or a prominent notice on our Platform. However, it is your responsibility to review this Policy periodically. Continued use of our Platform after changes constitutes your acceptance of the modified Policy.
Legal Provisions & Dispute Resolution
Governing Law & Jurisdiction
This Privacy Policy shall be governed by the laws of India. The courts of Patna, Bihar shall have exclusive jurisdiction over any legal proceedings arising from this Policy.
Force Majeure
Payment24 shall not be liable for any failure or delay resulting from Acts of God, war, terrorism, government actions, pandemics, power outages, internet disruptions, third-party API failures, or any other events beyond our reasonable control.
Arbitration Clause
Disputes shall be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996.
- Seat: Patna, Bihar, India
- Language: English or Hindi
- Arbitrators: One (1), mutually appointed or by Patna High Court
- Fees: Borne by the losing party
Payment24 Financial Services
501, 5th Floor, Sona Centre, Saguna More,
Danapur, Patna, Bihar
Contact Us
Questions about this Privacy Policy? We're here to help.
Support Email
support@payment24.inAlternate Email
ajitk0801@gmail.comPhone
8651822827Registered Office
501, 5th Floor, Sona Centre,Saguna More, Danapur, Patna
We will respond to your inquiries within 30 days. Identity verification may be required.
Acknowledgment & Acceptance
By Using Our Platform, You Acknowledge: