Terms of Service
The complete terms and conditions governing your use of the Payment24 platform and all related services.
Introduction & Acceptance
Welcome to Payment24, operated by Payment24 Financial Services ("Company", "we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of our platform at www.payment24.in and all associated services, APIs, mobile applications, and tools (collectively, the "Platform").
BY ACCESSING, REGISTERING ON, OR USING THE PAYMENT24 PLATFORM IN ANY WAY, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS OF SERVICE AND ALL POLICIES INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY STOP USING OUR PLATFORM.
These Terms Apply To
Entities subscribing to our CRM platform for lead management, customer services, and business operations.
Businesses and professionals partnering through our platform for financial service delivery.
Individuals accessing financial and other services through the Platform.
Anyone browsing www.payment24.in, even without an account.
Definitions
"Platform"
The website www.payment24.in, its subdomains, APIs, mobile apps, and all associated tools and services operated by Payment24 Financial Services.
"User" / "You"
Any individual or entity accessing or using the Platform in any capacity, including Subscribers, Partners, B2C Users, and Visitors.
"Account"
A registered profile on the Platform that allows access to services based on the subscription plan or user type selected.
"Wallet"
The virtual balance system within the Platform, consisting of Core Wallet (spendable balance) and Pipeline Wallet (pending commissions).
"Chapter" / "Service Pack"
A specific module or service category activated within the Platform such as loan management, CIBIL, PAN services, associate services, etc.
"Third-Party Partners"
Banks, NBFCs, credit bureaus, API providers, payment gateways, and other external entities integrated with or accessible through the Platform.
"Content"
All text, graphics, logos, images, data, software, and other materials available on or generated through the Platform.
"Fees"
All charges, subscription costs, service fees, transaction fees, and any other payments made to Payment24 Financial Services for Platform access or services.
Eligibility
To use the Payment24 Platform, you must meet all of the following eligibility criteria:
Age Requirement
Must be at least 18 years of age or the legal age of majority in your jurisdiction
Legal Capacity
Must have full legal capacity and authority to enter into binding contracts under applicable law
Jurisdiction
Must be a resident or registered entity in India and comply with all applicable Indian laws and regulations
Valid KYC
Must provide valid government-issued identity documents for KYC verification as required
Not Blacklisted
Must not have been previously banned, blacklisted, or terminated from our Platform for policy violations
Accurate Information
Must provide truthful, accurate, and complete information during registration and throughout use
If you do not meet these eligibility requirements, you are not authorized to use our Platform. Any accounts created in violation of these requirements may be terminated immediately without refund or notice.
Account Registration & Security
Registration Requirements
- Provide accurate, complete, and current information during registration
- Complete KYC verification as required by the Platform
- One account per individual or business entity (no duplicate accounts)
- Accounts are non-transferable and for your sole use only
- Business accounts must be registered by authorized representatives
Account Security Responsibilities
- Maintain strict confidentiality of your login credentials
- Never share your password or OTP with anyone including our staff
- Immediately notify us of any unauthorized access or security breach
- You are fully liable for all activities under your account
- Use strong, unique passwords and enable all available security features
Payment24 shall not be liable for any loss or damage arising from your failure to maintain account security, including unauthorized transactions resulting from compromised credentials. You assume full responsibility for all actions taken under your account.
Platform Services
Payment24 provides a technology-based CRM platform for financial service management. Our services include but are not limited to:
Loan Management CRM
Lead capture, tracking, and routing for home loans, personal loans, business loans, and other financial products via DSA integrations.
CIBIL & Credit Reports
Instant credit report generation via authorized bureau APIs for individuals and businesses.
KYC & Verification
PAN, Aadhaar, bank account, and other document verification services via government-authorized APIs.
Associate Services
Access to CA, CS, Tax, and Legal professionals for business compliance, filing, and advisory needs.
MSME Digital Services
Government scheme applications, MSME registration, and related digital services for small businesses.
White-Label Platform
Custom-branded platform deployment with subscriber's own domain, branding, and client management system.
Payment24 is purely a technology and CRM platform. We do NOT provide loans, financial advice, insurance, or investment services directly. All financial products are provided by third-party banks, NBFCs, and licensed financial entities. We act solely as a technology mediator and connector.
Payments, Billing & Refund Policy
Subscription Billing
- Monthly, yearly, and lifetime plans available
- Billing cycle begins from the date of payment
- Auto-renewal applies to recurring plans
- Prices subject to change with prior notice
- GST applicable as per Indian tax laws
UPI Mandate & Auto-Debit
- Installment plans require UPI Mandate / eNACH setup
- Initial payment is non-refundable even if mandate is cancelled
- UPI Autopay: 1+3 retry mechanism on failure
- eNACH/Card: No retries, immediate access restriction
- Cancelling mandate = non-payment, panel gets blocked
ALL PAYMENTS MADE TO PAYMENT24 ARE FINAL, NON-REFUNDABLE, NON-TRANSFERABLE, AND NON-ADJUSTABLE UNDER ANY CIRCUMSTANCES. This includes subscription fees, chapter activation fees, wallet top-ups, service fees, and all other charges. Please refer to our Refund Policy for complete details. By making any payment, you irrevocably accept this policy.
Filing fraudulent chargebacks or payment disputes without first contacting our support team is a serious violation of these Terms and may result in immediate account termination, forfeiture of all wallet balances, recovery of chargeback fees (₹500–₹2000), and legal action under IPC Sections 415, 420 and IT Act 2000.
Wallet Policy
Core Wallet
- Primary wallet for platform transactions
- Funded via UPI, cards, or bank transfer
- Top-ups are NON-REFUNDABLE
- Withdrawals subject to approval & verification
- Minimum withdrawal: ₹500
- Processing: 7–14 business days
- Subject to TDS, processing fee (up to 5%), GST
Pipeline Wallet
- Holds pending commissions & earnings
- Released to Core Wallet after verification
- NOT directly withdrawable
- NON-REFUNDABLE under any circumstances
- May be forfeited in case of policy violations
- Forfeited upon account termination for violations
All Core Wallet withdrawals are subject to: TDS (5–10% as per Income Tax Act), Processing Fee (up to 5%), Bank Charges (as applicable), GST on processing fee, and any other statutory deductions as applicable at the time of withdrawal.
User Obligations
By using the Platform, you agree to comply with all of the following obligations:
You MUST
- Provide accurate, truthful, and complete information at all times
- Keep your account credentials secure and confidential
- Obtain proper consent before submitting third-party data
- Comply with all applicable Indian laws and regulations
- Maintain sufficient balance for auto-debit mandates
- Notify us immediately of any unauthorized account access
- Use the Platform only for its intended lawful purposes
- Cooperate with KYC and verification requirements
You MUST NOT
- Submit false, misleading, or fraudulent information
- Create multiple accounts or share account access
- Attempt to reverse-engineer or tamper with the Platform
- Use the Platform for money laundering or illegal activities
- File fraudulent chargebacks or payment disputes
- Violate any third party's rights or privacy
- Circumvent security measures or access controls
- Use automated bots or scrapers on the Platform
Prohibited Activities
- Submitting fabricated, forged, or altered documents
- Identity theft or impersonation of any person or entity
- Submitting loan applications on behalf of others without consent
- Money laundering or financing of illegal activities
- Unauthorized access to other users' accounts or data
- Hacking, phishing, or cyberattacks on our infrastructure
- Circumventing subscription requirements or access controls
- Sharing platform access or credentials with third parties
- Systematic scraping or downloading of platform data
- Using platform for competitive intelligence or reverse engineering
- Filing false grievances, complaints, or chargebacks
- Any activity that violates applicable Indian law
Violation of these prohibitions may result in immediate account termination, forfeiture of all balances, civil and criminal legal proceedings under IPC, IT Act 2000, Prevention of Money Laundering Act (PMLA), and other applicable laws. We reserve the right to report violations to law enforcement authorities.
Intellectual Property
Our Intellectual Property
All content, features, functionality, design, logos, trademarks, software, code, and other materials on the Platform are the exclusive property of Payment24 Financial Services and are protected by Indian and international intellectual property laws.
Limited License to You
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for its intended purpose. This license does not include the right to copy, modify, distribute, sell, or exploit any part of the Platform.
Your Content
You retain ownership of content you submit, but grant Payment24 a worldwide, royalty-free license to use, process, and store such content as necessary to provide our services and comply with legal obligations.
Trademarks
The "Payment24" name, logo, and all related product names, designs, and slogans are trademarks of Payment24 Financial Services. You may not use them without our prior written permission.
Disclaimer & Limitation of Liability
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
No Liability for Bank Decisions
We are not liable for loan rejections, blacklisting, unfavorable interest rates, delayed disbursements, or any other decisions made by banks, NBFCs, or other financial institutions. Their decisions are entirely beyond our control.
No Liability for Third-Party Services
We are not liable for failures, errors, or outages of third-party APIs, payment gateways, credit bureaus, or other integrated services that may affect your use of the Platform.
Maximum Liability Cap
To the maximum extent permitted by law, our total aggregate liability to you for any claims arising from your use of the Platform shall not exceed the amount you paid us in the 3 months preceding the claim.
Excluded Damages
We shall not be liable for any indirect, incidental, consequential, punitive, or special damages including loss of profits, revenue, data, business opportunity, or goodwill, even if advised of the possibility of such damages.
Indemnification
You agree to defend, indemnify, and hold harmless Payment24 Financial Services, its directors, officers, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
Your Violations
- Violation of these Terms of Service
- Violation of any applicable law or regulation
- Violation of any third party's rights
Your Content & Data
- Submission of false or fraudulent information
- Unauthorized submission of third-party data
- Breach of data consent obligations
Your Actions
- Any fraud or misrepresentation by you
- Disputes arising from your business activities
- Claims by lead subjects regarding their data
Payment Issues
- Fraudulent chargebacks filed by you
- Unauthorized payment disputes
- Costs associated with chargeback investigations
Account Suspension & Termination
Voluntary Closure by You
- You may close your account at any time via account settings
- No refund of subscription fees or chapter activation fees
- Core Wallet balance may be withdrawn subject to approval and deductions
- Pipeline Wallet balance is forfeited upon closure
- Data retained as per our data retention policy
Termination by Us (For Violations)
- We may terminate immediately for any policy violations
- No refund of any kind upon violation-based termination
- ALL wallet balances (Core & Pipeline) are forfeited
- ALL pending earnings and commissions are forfeited
- No withdrawal permitted post-termination for violations
In the event of account termination for violation of these Terms, our Privacy Policy, Refund Policy, or for fraudulent activity, ALL funds in your account including Core Wallet, Pipeline Wallet, pending commissions, and any other balances shall be IMMEDIATELY FORFEITED without any right to claim or recover such amounts.
Third-Party Services & Bank Decisions
Payment24 is a technology platform that connects you with banks, NBFCs, and other service providers. We have ZERO CONTROL over loan approvals or rejections, interest rates, EMI, or loan terms, processing fees charged by banks, pincode availability or blacklisting, document verification decisions by lenders, or disbursement timelines.
You expressly acknowledge and agree that rejection of a loan application, blacklisting of your area/pincode, unfavorable terms, delays, or any other unfavorable outcome from a bank/NBFC/third-party does NOT constitute grounds for any refund, compensation, or legal claim against Payment24.
Our Platform may contain links to third-party websites. We are not responsible for the content, privacy practices, or reliability of any third-party site. Your interaction with third parties is solely between you and them, and is governed by their own terms and policies.
Legal Provisions & Dispute Resolution
Governing Law & Jurisdiction
These Terms shall be governed by the laws of India. Subject to the arbitration clause below, the courts of Patna, Bihar shall have exclusive jurisdiction.
Force Majeure
Payment24 shall not be liable for failure or delay caused by Acts of God, war, terrorism, government actions, pandemics, power outages, internet disruptions, third-party API failures, or any events beyond our reasonable control.
Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect without modification.
Arbitration Clause
All disputes shall be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996.
- Seat: Patna, Bihar, India
- Language: English or Hindi
- Arbitrators: One (1), mutually appointed or by Patna High Court
- Fees: Borne by the losing party
- Pre-condition: Internal grievance process must be attempted first
Payment24 Financial Services
501, 5th Floor, Sona Centre, Saguna More,
Danapur, Patna, Bihar
Payment24 reserves the right to modify these Terms at any time. Changes are effective immediately upon posting. Continued use constitutes acceptance.
Contact Us
Questions about these Terms? We're here to help.
Support Email
support@payment24.inAlternate Email
ajitk0801@gmail.comPhone
8651822827Registered Office
501, 5th Floor, Sona Centre,Saguna More, Danapur, Patna
Business Hours: Monday to Saturday, 10 AM – 6 PM IST
Acknowledgment & Acceptance
By Using Our Platform, You Acknowledge: